BOOK OF THE MONTH: "SIMPLE NUMBERS" BY GREG CRABTREE
"GETTING NAKED: A BUSINESS FABLE ABOUT SHEDDING THE THREE FEARS THAT SABOTAGE CLIENT LOYALTY" BY PATRICK LENCIONI
In Getting Naked, Pat Lencioni unveils a revolutionary approach to client service that yields uncommon levels of trust and loyalty. Pat challenges service providers to be completely transparent and vulnerable with clients in order to overcome the three fears that ultimately sabotage client allegiance. Written for internal or external consultants, financial advisors or anyone serving long-term clients, Getting Naked will provide powerful, actionable tools to help readers overcome the three fears and gain a real, lasting competitive advantage.