Crucial Conversations Tools for Talking When Stakes Are High

Crucial Conversations Tools for Talking When Stakes Are High

by Kerry Patterson  (Author), Joseph Grenny  (Author), Ron McMillan (Author), Al Switzler (Author)

How to handle disagreements and high-stakes communication. It is written on the premise that when you are stuck in any situation–whether it’s at home or work–there is a crucial conversation keeping you from accomplishing the desired results. If you can learn to speak up in these crucial moments effectively, then you can accomplish the results you are after. The authors support this idea by referring to people who are considered influential by their peers and managers in their work and relationships. They studied successful communicators over a period of 25 years and concluded that what typically set them apart from the rest of the pack was their ability to deal with crucial conversations. They possess a skill-set that is easy to learn and allows them to face any situation with nearly anybody–no matter power, position, or authority.  

This book gives you the tools to:

  • Prepare for high-stakes situations

  • Transform anger and hurt feelings into powerful dialogue

  • Make it safe to talk about almost anything

  • Be persuasive, not abrasive

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By Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler